Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and what we cannot. If your message is about a problem with a casino account, read the section on complaints first. It will save you time.
How to reach us
Use the contact form or the email address shown in the site footer or on this page's contact block. We have not published a phone number or live chat, so please do not rely on either. Every message is read by a person, and we aim to reply in good time, although we do not promise a fixed response window.
To help us answer quickly, include:
- The page you are writing about, or its address.
- What you noticed or what you would like to ask.
- Any evidence that supports it, such as a screenshot or a date.
Please never send passwords, full card numbers or identity documents by email. We will never need them.
What we can help with
- Corrections. If a bonus figure, payment method or licence detail on our pages looks out of date, tell us. Casino terms change often, and our figures were last checked on 29 September 2026.
- Questions about our reviews. We can explain how we reached a rating or why a casino appears where it does. Our ratings are editorial assessments, not customer-review scores, and commission does not buy position.
- Topic suggestions. Wagering requirements, withdrawal checks, GBP accounts and payment fees are common requests.
- Business and partnership enquiries. Please say who you are and what you propose. Any commercial relationship would not change how we rank sites.
What we cannot do
We are an independent information site. We do not run, own or operate any casino, so we cannot open or close accounts, release withdrawals, reverse bonus decisions or chase payments on your behalf. We also cannot promise that a complaint will succeed.
If you are writing about one of the casinos we list, such as Betmica, Kikibet or Betninja, we can note your feedback, but the operator itself is the one who can act on your account.
If you have a problem with a casino
Work through these steps in order:
- Contact the casino's customer support in writing, so you have a record. Keep screenshots of the bonus terms as they were when you accepted them.
- Use the casino's formal complaints procedure if support does not resolve it. Check its terms for the stated time limits.
- Look at the licence named in the casino's footer and see whether the licensing body offers a dispute route. Many overseas licensing bodies do not handle individual player complaints, so do not assume protection exists.
Be aware that casinos not on GamStop generally operate outside the UK Gambling Commission's regime. Licensed operators serving Great Britain must meet its rules, and GamStop participation is one of them. Accepting British customers is not the same as being authorised to serve them, so UK-style dispute routes may not apply. Our page on trusted non GamStop casinos explains what we check and what the limits are.
Support if gambling is causing harm
If gambling is affecting your finances, mood or relationships, please reach out for support before anything else. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133, and it also offers online chat. You can add yourself to GamStop for a set exclusion period, and it covers UK-licensed operators. Deposit and loss limits, self-exclusion tools and gambling blocking software can add further protection.
Gambling should never be treated as a source of income or a way out of debt. You must be 18 or over to use any site we cover.
Our commitment on accuracy and disclosure
cooperspick.com may earn commission if you join a casino through our links. That does not decide our rankings or ratings. We research and review casino terms rather than claim to have played or withdrawn at them, and we separate confirmed facts from casino advertising. If you think we have blurred that line, tell us.